1. Acceptance of Terms
By accessing and using the Esperanza Marín Spa website and our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.
2. Use of the Website
You agree to use our website and services responsibly and in accordance with the law. It is prohibited to:
- Use the site for illegal or unauthorized purposes
- Attempt to access restricted areas of the site
- Interfere with the operation of the site or servers
- Transmit viruses, malware or malicious code
- Copy, modify or distribute content without authorization
- Perform activities that may damage Esperanza Marín Spa's reputation
3. Services Offered
Esperanza Marín Spa offers spa, massage and wellness services. We reserve the right to:
- Modify, suspend or discontinue any service at any time
- Reject or cancel reservations at our discretion
- Set limits on the use of our services
- Update prices and availability without prior notice
4. Reservations and Cancellations
When making a reservation, you agree to:
- Provide accurate and complete information
- Arrive punctually for your scheduled appointment
- Notify at least 24 hours in advance for cancellations or changes
- Pay the corresponding amount according to the contracted service
Cancellations with less than 24 hours notice may be subject to charges. Refund policies will apply according to specific circumstances.
5. Prices and Payments
The prices of our services are subject to change without prior notice. The prices shown on the website are indicative and may vary. Payment must be made according to the conditions agreed at the time of reservation.
We accept various payment methods. All payments must be made in the specified currency and are non-refundable except in specific cases contemplated in our policies.
6. Intellectual Property
All content on the website, including but not limited to texts, graphics, logos, icons, images, audio clips, digital downloads and data compilations, is the property of Esperanza Marín Spa or its content providers and is protected by intellectual property laws. Unauthorized use of this content is strictly prohibited.
7. Limitation of Liability
Esperanza Marín Spa will not be responsible for:
- Direct, indirect, incidental or consequential damages arising from the use of our services
- Data or information losses
- Service interruptions due to causes beyond our control
- Injuries or health problems that may arise during or after treatments, except in cases of proven negligence
Spa and massage services are provided "as is" and we do not guarantee specific results.
8. Indemnification
You agree to indemnify and hold harmless Esperanza Marín Spa, its employees, directors and affiliates from any claim, damage, obligation, loss, liability, cost or debt, and expenses (including attorney fees) arising from your use of the website or services, or from your violation of these terms and conditions.
9. Modifications of Terms
We reserve the right to modify these terms and conditions at any time. Modifications will take effect immediately after their publication on the website. It is your responsibility to periodically review these terms. Continued use of our services after any modification constitutes your acceptance of the new terms.
10. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of Colombia. Any dispute related to these terms or our services will be submitted to the exclusive jurisdiction of the competent courts of Colombia.
11. Contact
If you have questions about these terms and conditions, you can contact us: